Customer experience

Beyond Cost Reduction: How RPA helps retain your best talent by reducing process debt?

December 8, 2022December 8, 2022Business Insights, Future, software, User Experienceautomation, Business Process, Compliance, Customer experience, Efficiency and Productivity, Employee Retention, Human Capital, Process Debt, ROI, RPA, Software Bots, Technology Debt

Reading Time: 4 minutes Introduction Organizations have come a long way using various application systems built on Information technologies and will continue to build more systems by exploiting every new technology. However, obsolescence and lack of systematic adoption to new processes create process debt or overhead to the organization. This is due to multiple dependencies on specific (older) technologies, specific individuals, and statutory compliance. This burden increases over time Continue Reading

Creating a Signature Customer Experience: Are You GLUE-ed?

June 10, 2021June 10, 2021Business InsightsClient experience, Customer experience, CX, GLUE-ed

Reading Time: < 1 minute Imagine that you are in a restaurant and when your order is placed on the table, you realize that an extra item is included in the package. You enquire about it and the waiter says “It’s on the house! As per the management, I could offer one complimentary dish to any one of the customers today!”. Let’s try and relate to another scenario: You requested Continue Reading