CX

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Uncover inconsistencies in eCommerce website using Software Bots

March 23, 2023April 3, 2023Studio-ScalaCompliance, CX, R, RPA, Web

Reading Time: 4 minutes Introduction In today’s digital world, e-commerce websites are the key source of customers for shopping. Information-rich and attractive websites, more customers will get attracted to such websites. Information-rich websites provide information on Pricing, Deals, Promotions, Discounts, Free Samples, etc. in addition to product information and specifications. The business team builds data using various sources viz. internally shared data (Sharepoint, GDrive, Common Drive), ERP, CRM, Pricing Continue Reading

Creating a Signature Customer Experience: Are You GLUE-ed?

June 10, 2021June 10, 2021Business InsightsClient experience, Customer experience, CX, GLUE-ed

Reading Time: < 1 minute Imagine that you are in a restaurant and when your order is placed on the table, you realize that an extra item is included in the package. You enquire about it and the waiter says “It’s on the house! As per the management, I could offer one complimentary dish to any one of the customers today!”. Let’s try and relate to another scenario: You requested Continue Reading