Author: Jony Mandal

Group of Five multi-ethnic women in an office or coworking shake hands. Empowered women, women entre

Face-lifting the Maternity Policy at Knoldus Inc

December 30, 2022December 30, 2022Human Resource

Reading Time: 4 minutes To most organizations, it has been a challenge to retain the female employees who avail of the maternity benefits (going on leaves for six months) and do not join back the organization. Companies also struggle to fill the talent gaps in the event when their female employees go on maternity leave as the work gets distributed among the existing team members, who had to invest Continue Reading

Creating a Signature Customer Experience: Are You GLUE-ed?

June 10, 2021June 10, 2021Business InsightsClient experience, Customer experience, CX, GLUE-ed

Reading Time: < 1 minute Imagine that you are in a restaurant and when your order is placed on the table, you realize that an extra item is included in the package. You enquire about it and the waiter says “It’s on the house! As per the management, I could offer one complimentary dish to any one of the customers today!”. Let’s try and relate to another scenario: You requested Continue Reading