Author: Jony Mandal

Creating a Signature Customer Experience: Are You GLUE-ed?

Reading Time: < 1 minute Imagine that you are in a restaurant and when your order is placed on the table, you realize that an extra item is included in the package. You enquire about it and the waiter says “It’s on the house! As per the management, I could offer one complimentary dish to any one of the customers today!”. Let’s try and relate to another scenario: You requested Continue Reading